Quality Assurance of Coaches across East Midlands Leadership Academy

Monday, 16th September, 2019 9:30am to 12:30pm

Why QA?

We care deeply about the quality of coaching provided across the Health & Social Care sector and we understand that great coaching is a key enabler of great leadership in a volatile, uncertain, complex and ambiguous world. In our privileged role as coaches it is more important than ever before to demonstrate the highest levels of quality and competence so the people we serve can deliver the best outcomes for their patients, their teams and their wider communities. Organisations and coaching networks understandably require reassurance that those supplying executive coaching services are competent, ethical and professional in their approach and can demonstrate they are investing in their own and the profession’s growth and development.  

Our Quality Assurance Approach

Our approach will provide reassurance to East Midlands Leadership Academy that all coaches who facilitate the development of leaders up to Board level are working in an ethical manner with a focus on organizational return on investment. We use the European Mentoring and Coaching Council competencies see below. More information on the competencies can be found here


Our quality assurance process will use the 8 EMCC competencies to assess, in a number of ways, the level and quality of the executive coaches and details of the assessment methods are listed below.


What this means

Method of assessment

1. Understanding Self


Demonstrates awareness of own values, beliefs and behaviours; recognises how these affect their practice and uses this self-awareness to manage their effectiveness in meeting the client’s, and where relevant, the sponsor’s objectives


  • Coaching profile
  • Ethical dilemmas group discussion

2. Commitment to Self-Development


Explore and improve the standard of their practice and maintain the reputation of the profession


  • Coaching profile
  • 1:1 interview

3. Managing the Contract


Establishes and maintains the expectations and boundaries of the mentoring/coaching contract with the client and, where appropriate, with sponsors

  • Coaching profile
  • Ethical dilemmas group discussion

4. Building the Relationship Skilfully


Builds and maintains an effective relationship with the client, and where appropriate, with the sponsor


  • Group discussion

5. Enabling Insight and Learning


Works with the client and sponsor to bring about insight and learning

  • Group discussion
  • Observed coaching session

6. Outcome and Action Orientation


Demonstrates approach and uses the skills in supporting the client to make desired changes


  • Group discussion
  • Observed coaching session

7. Use of Models and Techniques


Applies models and tools, techniques and ideas beyond the core communication skills in order to bring about insight and learning


  • Group discussion
  • Observed coaching session

8. Evaluation


Gathers information on the effectiveness of own practice and contributes to establishing a culture of evaluation of outcomes


  • Group discussion



In addition to this, our observed coaching sessions will offer us a valuable insight into the following vital skills;

  • Demonstrating intuitive listening skills
  • Demonstrates powerful/great questioning 
  • Demonstrates empathy as a coach
  • Enables commitment to action with the client
Book your place on one of the following sessions…

Monday 16th September 2019 0930hrs - 1230hrs

Monday 16th September 2019 1330hrs - 1630hrs

Tuesday 17th September 2019 0930hrs - 1230hrs

Tuesday 17th September 2019 1330hrs - 1630hrs

Who's it For?

This workshop is a CPD opportunity for coaches who are registered on the East Midlands Leadership Academy Coach bank and who wish to support the NHS Leadership Academy East Midlands Supporting Transformation Programme 19/20.   

If you currently coach in the East Midlands and hold an EMCC/ILM5 or ILM7 coaching qualification and wish to join the EMLA coaching register to access this offer please contact the Programme Lead in the first instance. 


This workshop is free to staff employed in NHS funded organisations within the East Midlands and who are registered on the EMLA coaching bank. 

Cancellation Policy

Our full cancellation terms and conditions have been outlined in our policy.


For further information please email eastmidlands@leadershipacademy.nhs.uk or call 0115 748 4277 and ask to speak to the programme lead.

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Trent Vineyard

Easter Park, Lenton Lane, Nottingham, NG7 2PX
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